Effective Date: September 29, 2011

CaringBridge Inc. (“CaringBridge,” “us” or “we”) operates the CaringBridge® Amplifier Hub™ community web site to help its users support the mission of CaringBridge by sharing personal experiences and connecting to others dedicated to that same goal, at the web site (the “Site”).


our commitment to transparency

This Privacy Policy describes the personal information we collect when you use the Site. It also describes how we use the personal information you share with us and some of the steps we take to protect your privacy.  “Personal information” means information about an identified or identifiable individual. Examples of personal information include your name, your email address, and your photograph.


what personal information do we collect through the site?

Member Registration. When you use the Site to view general content we do not collect any Personal Information.  When you register as a Member of the Amplifier Hub Community, we collect name, email address, and types of activities that you are interested in on the Site and with regard to CaringBridge. As you desire to engage with additional levels of involvement on the Site, we will request additional information, such as postal address, telephone number, social media account information, employment status and employer information, previous volunteer experience, criminal records, and other personal information


Information You Volunteer. CaringBridge collects the personal information you and others knowingly and voluntarily provide when you use the Site, for example, the personal information you provide when you post User Content on the Site. 

Live Chat. We use live chat to assist you with any questions or customer care questions you may have. If our live chat is offline we will collect your name and email address so that we may reply to your request.

Credit Card Information. When you provide credit card information through the Site, the information you provide is never stored on our server. Instead, when you click on the “submit” button, it is forwarded immediately to a third–party service provider for processing. We use industry standard Secure Sockets Layering (SSL) software to encrypt all of your credit card information as it travels over the Internet to our third–party service provider. We do not retain a copy of your credit card information. The Site providers use your credit card information only to process your transaction (and for fraud prevention purposes) and are bound by contract to keep your credit card information confidential.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings. Generally, we do not link the information provided by your browser to information that identifies you by name.

More About IP Addresses. An “IP address” is a unique number that is automatically assigned to your computer when you connect to the Internet. It is used to identify your computer’s “location” in cyberspace, so that the information you request can be delivered to you. If you use a dialup connection or a connection that assigns dynamic IP addresses, your computer will be assigned a new IP address each time you connect to the Internet. If, however, your computer is permanently connected to the Internet using a static IP address, the IP address assigned to your computer will generally be the same each time you use your computer.

IP addresses do not include your name, email address or other information that identifies you personally, but in some cases, they can be used to identify you. For example, we may link your IP address to account information that identifies you personally. We may also provide your IP address to our third–party service provider who can use it to identify your state and zip code. This gives us valuable demographic information about the individuals who use the Site. The Site provider is bound by contract to use the IP addresses we provide only for this purpose. In addition, if, for example, we suspect fraud or a threat to the security of the Site, we may share our server logs – which contain IP addresses — with the appropriate investigative authorities, who could use that information to trace and identify individuals.

Cookies and Similar Technologies. We use “cookies” and other web technologies to collect information and support certain features of the Site. For example, we may use these technologies to

  • collect information about the ways people use the Site — which pages they visit, which links they use, and how long they stay on each page;
  • support the features and functionality of the Site — for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits; and
  • personalize your experience when you use the Site.

Generally, the information we collect using these web technologies does not identify you personally. If, however, you have created a user identity, for example by registering as a Member, we may link the information we collect using these web technologies to other information that identifies you personally.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave the Site. Although you are not required to accept our cookies when you visit the Site, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of the Site.


how do we use the personal information we collect through the site?

Generally. We may use the personal information we collect through the Site:

  • to provide the information you request;

  • to contact you regarding your use of the Site;

  • to send you news and information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);

  • to contact you regarding volunteer opportunities;

  • to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);

  • to solicit your financial support for the CaringBridge mission (in accordance with any privacy preferences you have expressed to us);

  • to better understand your needs and interests;

  • to improve the content, functionality and usability of the Site;

  • to provide you with a personalized experience when you use the Site;

  • to improve our outreach and fundraising efforts;

  • for security, credit or fraud prevention purposes;

  • for any other purpose identified in an applicable privacy notice; and

  • for any other purpose identified in a click–through agreement or other agreement between CaringBridge and you.

Survey Information. From time to time, we may post a survey on the Site or, if we have your contact information and your consent, we may send you a questionnaire or survey. Your participation in any survey is always voluntary. We compile statistical information from the responses to our surveys. These statistics do not identify you personally. These statistics help us understand the needs and preferences of the groups we serve and improve the content and functionality of the Site.

Email Communications from the Site. We will occasionally send you information about products, services, newsletters and promotions on our Site. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.


data retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


updating/accessing/amending/correcting personally identifiable information

If your personally identifiable information changes, you may correct, update or amend it by making the change in your account. For any questions related to changing your account or deactivating your account, contact us at


what steps does CaringBridge take to safeguard your personal information?

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of your personal information. For example, we use industry standard Secure Sockets Layering (SSL) encryption to protect your Author profile information, site creation information, donation information, and credit card information as it travels over the Internet. We restrict access to our data center and our databases, and we use a secure server dedicated to online donations to protect your personal and financial information. We also have firewall protection in place.

Unfortunately, no website, server or database is 100% secure. Therefore, we cannot guarantee its absolute security. For this reason, you should use care and discretion when you post Submissions on a CaringBridge Site and never post information that can be used for identity theft purposes, such as social security numbers, bank account numbers, or credit card numbers.


how does CaringBridge share personal information with others?

Third–Party Vendors. CaringBridge shares personal information collected through the Site with third party vendors who act for or on behalf of CaringBridge. For example, when you make an online donation to CaringBridge, a third party processes your donation on our behalf. These third party vendors may need information about you in order to perform their functions. These companies are required by contract to keep your personal information confidential and may use it only to provide services on our behalf.

Business Transfers. Your personal information may be transferred to a successor organization if, for example, we transfer the ownership or operation of the Site to another organization or if we merge with another organization. If such a transfer occurs, the successor organization’s use of your personal information will still be subject to this Privacy Policy and the privacy preferences you have expressed to us. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose your personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your personal information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of the Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our Users or others.

As Described in a Privacy Notice. We reserve the right to disclose your personal information as described in any Privacy Notice posted on the web page (or area) where you provide that information. By providing your personal information on that Web page you will be consenting to the disclosure of your personal information as described in that Privacy Notice.

As Described in a Click–Through Agreement. We reserve the right to disclose your personal information as described in any click–through agreement to which you have agreed.

Statistics. CaringBridge shares statistical information about the use of the Site with our donors, sponsors and partners. This information does not identify any individual personally.


privacy notices

This Privacy Policy may be supplemented or amended from time to time by “privacy notices” posted on the Site. These privacy notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of the Site contain privacy notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.


country-specific notices

Privacy requirements vary from country to country. To meet these requirements we may from time to time include “country–specific notices” as part of this Privacy Policy. If any of the terms of a country–specific notice are different than the general terms of this policy, the terms of the country–specific notice will supplement or amend this Privacy Policy, but only to the extent that the laws of that country apply to the collection of personal information through the Site.


this privacy policy may change

This Privacy Policy describes CaringBridge’s current policies and practices with regard to the personal information we collect through the Site.  Periodically, we will update or revise this Privacy Policy. If we make any changes we will notify you by posting the revised version of this Privacy Policy behind the link marked “Privacy Policy” at the bottom of each page of the Site. We will also update the “Effective Date” at the top of this page. You may access the current version of this Privacy Policy at any time by clicking the link marked “Privacy Policy” at the bottom of the home page of the Site.


links to other sites

The Site may provide links to other websites operated by third parties. Because we have no control over third–party web sites, we are not responsible for the availability of those websites and do not endorse and are not responsible or liable for any content, advertising, services, products, or other materials on or available from such websites. CaringBridge shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, advertising, services, products, or other materials on or available from such websites. This Privacy Policy does not apply to your use of third–party websites; your use of such websites is subject to the terms and policies of the owner of such websites.


contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at or by mail at CaringBridge, 1715 Yankee Doodle Road, Suite 301, Eagan, MN, U.S.A. 55121, Attn: Amplifier Hub Coordinator.



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